Support

Contact Support

• Email: finmak.softwares@gmail.com
• Response time: Within 1 to 2 business days
• Business hours: Monday to Friday, 9:00 AM to 6:00 PM (local time)

For faster support, include

• Your registered email address
• Device model and OS version
• App version
• Steps to reproduce the issue
• Screenshots or screen recordings when possible

Common Help Topics

Account and Login

• Sign in issues
• Password reset
• Google or Apple sign-in issues
• Session expired and re-login prompts

Notifications and Reminders

• Reminder notifications not appearing
• Push notification permission setup
• Android and iOS notification settings

Subscription and Billing

• Pro plan activation
• Renewal and cancellation
• Payment failures
• Refund questions

Data and Sync

• Missing schedules or transactions
• Mirror or shared schedule issues
• Data export problems

Troubleshooting Checklist

1. Update the app to the latest version.
2. Restart the app.
3. Check internet connectivity.
4. Verify notification permissions in device settings.
5. Sign out and sign back in.

Feature Requests and Feedback

We welcome feedback and ideas for improving the app.

• Send suggestions to feedback@ledgeo.app
• Use subject line format: Feature Request - [short title]

Service Availability

We aim for high availability, but maintenance windows and third-party outages may affect service temporarily.

For major incidents, we will share updates through in-app announcements and email updates where applicable.

Data and Security Questions

If your request involves data handling or privacy, contact privacy@ledgeo.app.

Please avoid sharing sensitive payment details or confidential credentials over email.

Legal and Compliance Requests

For legal notices, compliance requests, or rights-related requests, contact legal@ledgeo.app.