Support

Contact Support

• Email: finmak.softwares@gmail.com
• Response time: Within 1 to 2 business days
• Business hours: Monday to Friday, 9:00 AM to 6:00 PM (local time)

For faster support, include

• Your registered email address
• Device model and OS version
• App version
• Steps to reproduce the issue
• Screenshots or screen recordings when possible

Common Help Topics

Account and Login

• Sign in issues
• Password reset
• Google or Apple sign-in issues
• Session expired and re-login prompts

Notifications and Reminders

• Reminder notifications not appearing
• Push notification permission setup
• Android and iOS notification settings

Subscription and Billing

• Pro plan activation
• Renewal and cancellation
• Payment failures
• Refund questions

Data and Sync

• Missing schedules or transactions
• Mirror or shared schedule issues
• Data export problems

Troubleshooting Checklist

1. Update the app to the latest version.
2. Restart the app.
3. Check internet connectivity.
4. Verify notification permissions in device settings.
5. Sign out and sign back in.

Feature Requests and Feedback

We welcome feedback and ideas for improving the app.

• Send suggestions to finmak.softwares@gmail.com
• Use subject line format: Feature Request - [short title]

Service Availability

We aim for high availability, but maintenance windows and third-party outages may affect service temporarily.

For major incidents, we will share updates through in-app announcements and email updates where applicable.

Data and Security Questions

If your request involves data handling or privacy, contact finmak.softwares@gmail.com.

Please avoid sharing sensitive payment details or confidential credentials over email.

Terms of Use (EULA)

By downloading, installing, or using Ledgeo, you agree to this End User License Agreement (EULA). If you do not agree, do not use the app.

License Grant

Ledgeo grants you a limited, non-exclusive, non-transferable, revocable license to use the app for your personal, non-commercial financial planning and tracking purposes.

Restrictions

• Do not copy, modify, reverse engineer, decompile, or redistribute the app.
• Do not use the app for unlawful, fraudulent, or abusive activity.
• Do not attempt to access systems or data not intended for your account.

Service and Subscription Terms

• Some features may require an active subscription.
• Billing, renewals, and cancellations are managed by the app store provider.
• Feature availability may change as we improve the service.

No Financial Advice

Ledgeo provides organization and tracking tools only. Content and calculations in the app are for informational purposes and do not constitute legal, tax, investment, or financial advice.

Warranty Disclaimer and Liability

The app is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Ledgeo disclaims warranties and is not liable for indirect, consequential, or incidental damages resulting from use of the app.

Termination

We may suspend or terminate access if these terms are violated. You may stop using the app at any time by uninstalling it.

Contact for EULA Questions

For EULA or legal questions, contact finmak.softwares@gmail.com.

Legal and Compliance Requests

For legal notices, compliance requests, or rights-related requests, contact finmak.softwares@gmail.com.